Accessing your Keap account is the first step toward managing your customer relationships and executing automated marketing workflows. Whether you are a long-time Infusionsoft user or a new subscriber to Keap Pro, knowing exactly where and how to sign in—especially during the current transition to a unified authentication system—is critical for maintaining your business momentum.

Currently, Keap is undergoing a significant infrastructure update following its acquisition by Thryv Holdings. This involves a transition to a Single Sign-On (SSO) experience that unifies multiple products under one set of credentials. This guide provides the most up-to-date information on the official login portals, the migration timeline, and advanced troubleshooting for all Keap editions.

Quick Access: Official Keap Login Portals

For users who need to reach their dashboard immediately, here are the verified official entry points:

It is highly recommended to bookmark these specific URLs rather than searching for them repeatedly, as this reduces the risk of landing on fraudulent phishing sites designed to harvest your CRM credentials.

The Evolution of the Keap Login Experience: Thryv SSO Integration

The most substantial change to the Keap login ecosystem in years is the rollout of the Thryv-powered Single Sign-On (SSO) system. If you have noticed the login screen changing its visual appearance or prompting you to "Activate your new login," this is part of a planned phased rollout.

Understanding the Migration Timeline

The transition to the new secure authentication engine is not happening all at once. According to official infrastructure updates, the timeline is structured as follows:

  1. Early Access Phase (December 15, 2025 – January 14, 2026): During this 30-day window, users can opt-in to the new login experience. When you visit the traditional login page, you will see a prompt to "Activate Now." Choosing this allows you to link your Keap ID to the Thryv authentication engine at your convenience.
  2. Mandatory Cutover (January 15, 2026): After this date, the legacy login system will be retired. All users will automatically be redirected to the new SSO page. No manual setup will be required at this stage, but users who did not opt-in early will experience the change during their first sign-in after the deadline.

Why the Change Matters

This update isn't merely aesthetic. By moving to a unified SSO, business owners who utilize both Thryv and Keap products can access all their tools—including Marketing Center, Command Center, and Keap CRM—using a single email and password. This reduces "password fatigue" and significantly hardens the security perimeter around your sensitive customer data.

Step-by-Step Instructions for Logging Into Keap

Navigating the login process depends slightly on which version of the platform you use and whether you have already migrated to the Thryv SSO.

Logging In via the Standard Keap Interface

  1. Navigate to the URL: Open your browser and go to keap.com. Click the Login button in the upper right corner.
  2. Enter Keap ID: Your Keap ID is the email address used during your initial signup or the one assigned by your administrator.
  3. Password Submission: Enter your password. Note that the system is case-sensitive.
  4. Verification (If Prompted): If the system detects a new device or an unrecognized IP address, you may be required to enter a six-digit verification code sent to your email.
  5. Dashboard Selection: If you manage multiple applications (e.g., a sandbox account and a production account), you will be presented with a list of apps. Select the one you wish to access.

Logging In via the New Thryv SSO Experience

For users who have activated the new login or are logging in after January 15, 2026:

  1. Redirection: When you visit signin.infusionsoft.com or keap.com/login, you will be redirected to a page that may feature Thryv branding.
  2. Unified Credentials: Enter your usual email and password.
  3. Account Central: Upon successful authentication, you will arrive at "Account Central." This is a new hub where you can see all connected apps. From here, click on your Keap application to enter the CRM.

Enhancing Account Security: Beyond the Password

A CRM contains the "lifeblood" of your business—your client list, lead data, and financial records. Relying solely on a password is no longer considered a best practice in the current cybersecurity landscape.

Implementing Two-Factor Authentication (2FA)

Keap strongly encourages the use of 2FA. When enabled, logging in requires both something you know (your password) and something you have (a mobile device or email access).

  • How to Enable: Once logged in, navigate to your User Profile > Settings > Security. Follow the prompts to link your mobile number or an authenticator app.
  • Recovery Codes: Always save the backup recovery codes provided during the 2FA setup. If you lose access to your phone, these codes are the only way to regain access without a lengthy manual verification process with Keap Support.

Identifying Phishing and Spoofing Attempts

Cybercriminals often target SaaS users with emails that look like "Password Reset" or "Account Suspended" notifications.

  • Check the Sender: Official Keap communications will always come from a @keap.com or @infusionsoft.com (or now @thryv.com) domain.
  • Inspect the Link: Hover your mouse over any login button in an email. If the URL doesn't lead to a verified Keap or Thryv domain, do not click it.
  • Manual Entry: The safest way to log in is always to type the URL directly into your browser's address bar.

Advanced Troubleshooting for Common Login Issues

Even with the correct credentials, technical hurdles can sometimes prevent access. Below are expert-level solutions for common login failures.

Resolving the "Login Loop"

A login loop occurs when the authentication server successfully verifies your credentials but the browser fails to set the session cookie, sending you back to the login screen.

  • The Cause: Often caused by "Stale Cookies" or conflicting cached data from the transition between the old and new login systems.
  • The Fix: Do not just clear your entire browser history. Instead, go to your browser settings and search for "Cookies and site data." Specifically delete all cookies related to keap.com, infusionsoft.com, and thryv.com. Restart the browser and try again.

Handling "Application Not Found" Errors

If you log in successfully but see a message stating you have no active applications:

  • Check the Email: Ensure you aren't accidentally logged into a personal Google account that happens to be open in another tab. Keap's SSO may sometimes attempt to use your browser's active Google session if Google SSO is enabled.
  • Subscription Status: Log into the Billing Portal (usually separate or accessible via the admin) to ensure the subscription hasn't lapsed, which can occasionally trigger an "account disabled" state at the login level.

Google SSO vs. Native Login

Keap allows users to sign in using their Google Workspace accounts.

  • The Benefit: Fast, one-click access and centralized password management.
  • The Risk: If your Google account is compromised, your CRM is also compromised. Ensure your Google account has its own robust 2FA.
  • Transition Note: If you currently use Google SSO, your login experience will remain largely unchanged during the Thryv migration, as the handshake happens between Google and the new authentication engine seamlessly.

Browser Optimization for the Best Keap Experience

The Keap login page and subsequent dashboard are resource-intensive web applications. Your browser configuration can impact how quickly you can get to work.

Recommended Settings

  • Chrome is King: While Keap supports Safari and Firefox, the platform is primarily optimized for Chromium-based browsers (Google Chrome, Microsoft Edge).
  • Disable Intrusive Extensions: Some ad-blockers or "privacy" extensions can break the JavaScript required for the login modal to load. If the login button isn't responding, try logging in via an Incognito/Private window to see if an extension is the culprit.
  • Enable JavaScript and Cookies: These are mandatory for the authentication handshake to complete.

Mobile Login: App vs. Browser

For users on the go, there are two ways to access the login page:

  1. Mobile Browser: Useful for a quick check, but the interface is not fully responsive for complex campaign building.
  2. Keap Mobile App: Available on iOS and Android. The app uses a persistent token, meaning you won't have to log in as frequently as you do on the web. It also supports biometric login (FaceID/TouchID), which is the fastest and most secure way to access your data.

Managing Team Access and Permissions

If you are an administrator, your responsibility extends beyond your own login. You must manage how your staff accesses the platform.

Adding and Removing Users

To ensure the security of your Keap login ecosystem:

  • Audit Regularly: Every 90 days, review the list of users with "Admin" permissions.
  • Instant Revocation: When an employee or contractor leaves your organization, revoke their access immediately via the User Management panel. Since Keap charges based on user seats in certain tiers, this also helps manage costs.
  • Password Policies: Encourage your team to use password managers (like LastPass or 1Password) rather than writing passwords down or using easily guessable strings.

Frequently Asked Questions (FAQ)

What happened to the Infusionsoft login page?

The legacy infusionsoft.com domain still functions but now redirects to the unified Keap authentication system. Eventually, most legacy URLs will point toward the Thryv SSO portal.

Why does my login screen now say "Powered by Thryv"?

In late 2024, Thryv Holdings acquired Keap. As part of the technical integration, the login infrastructure is being updated to Thryv's more modern and secure SSO platform.

How do I reset my Keap password?

On any official login page, click the "Forgot Password?" link. Enter your registered email address, and you will receive a reset link. If the email doesn't arrive within 5 minutes, check your Spam folder and ensure you are using the correct Keap ID email.

Can I stay logged in permanently?

For security reasons, Keap sessions expire after a period of inactivity. However, checking the "Remember Me" box (if available) or using the Keap Mobile App can reduce the frequency of required sign-ins.

What should I do if my account is locked?

After five unsuccessful login attempts, your account may be temporarily locked for security. You can either wait 30 minutes for it to auto-unlock or contact Keap Support to verify your identity and regain access.

Summary of Key Takeaways

Navigating the Keap login page is a straightforward process when you have the correct information and understand the current system upgrades. As Keap transitions into the Thryv SSO ecosystem through early 2026, the primary goal remains: providing a secure, centralized, and efficient way for small business owners to manage their operations.

  • Always use official links like keap.com/login.
  • Prepare for the Thryv SSO migration by opting in early or noting the January 15, 2026 deadline.
  • Prioritize security by enabling 2FA and monitoring user permissions.
  • Clear specific cookies if you encounter login loops during the transition.

By following these guidelines, you ensure that your access to the powerful automation and CRM tools within Keap remains uninterrupted, secure, and optimized for your business growth.